NPS

Webinar: Powering Strategy and Growth Through Deep Customer Insight

Employees can save a client but miss big problems by gaming NPS

How Good (or Bad) is My Net Promoter Score

The Importance of “Importance”

Tech Companies: Beware of the NPS Blind Spot

The Critical Flaw in Net Promoter Score for B2B Tech Companies

Topline Strategy is a boutique consulting firm that specializes in growth strategy for Business to Business Technology and Innovative Healthcare businesses and their investors. Our clients range from core IT infrastructure companies to technology-enabled business services. Since 2001, we have completed hundreds of engagements for companies ranging from start ups to Fortune 500 companies. Our work has enabled our clients to generate hundreds of millions to billions in new revenue and market capitalization.