“We are happy to announce that we have signed a partnership agreement with Gainsight, the ‘customer success company,’”  said Jon Klein, President of Topline Strategy, “with the business objective being to help our customers drive cross-sell, upsell, and retention.”

Gainsight is the Customer Success platform helping businesses retain and grow customers. The industry-leading solution provides valuable customer insights and analytics through a centralized view of customer health, builds outcomes-driven customer journeys and helps prove the impact of Customer Success organizations in business.

“By partnering with Gainsight we can leverage the customer experience consulting services we currently provide as part of our StrategicCX practice and help take customer success programs to the next level by operationalizing the customer insights into playbooks, success plans and more in Gainsight’s platform” says Jack Wiener, Vice President of Topline Strategy.

Topline’s StrategicCX consulting services include:

  • Behavioral Segmentation Studies
  • Customer Journey Action Plans
  • Win – Loss Studies
  • Voice of the Customer Programs
  • Cross-functional Team Processes
  • Customer Success Manager (CSM) Skills Development
  • Customer Success Platform Design

You can read more about the Topline and Gainsight partnership here -> Topline/Gainsight Partnership

To learn more about Topline Strategy contact us here -> Contact Topline