How vendors respond to COVID-19 can make, break and cement relationships (for better or worse).  Download our report to see the impact of being a “Best” vendor and “Worst” vendor on Customer Relationship.


Background: COVID-19 has created unprecedented disruptions in business as usual and IT has been one of the most heavily impacted organizations. IT has been asked to cut budgets in response to sinking revenues while simultaneously enabling organizations to work from home and engage with customers in new ways.

As IT has turned to their vendors to help them through their COVID-19 response, Topline asked ourselves 3 questions:

  1. What are IT professionals looking for from their vendors to help them through COVID-19?
  2. What has been the impact of vendors’ responses to COVID-19 on their customer relationships?
  3. Which vendors are doing the best job helping their customers and which are doing the worst?

To answer these questions, between May 11, 2020 and May 14, 2020, we conducted a survey of 224 senior IT leaders at companies of all sizes and across all industries. Read our report to learn the answers.